Services
Our team is at your disposal to assist you throughout your stay. For any request, do not hesitate to contact the front office.
Adaptor
The voltage used is 220/240 volts, 50 hertz. An adaptor is available in your desk drawer or at reception.
Air conditioning and heating
A wall control panel allows you to adjust the temperature of your room to your liking.
Alarm clock
Please contact the reception to request a wake-up call. Your alarm clock can also be programmed through your room telephone by pressing the customer “wake-up” button.
Babies
Cradles and other accessories are available on request. Please contact the housekeeper.
Babysitting
The hotel has a list of professional babysitters. Please contact the Concierge 6 hours in advance.
Breakfast
Breakfast is served in the restaurant from 6:30 a.m. to 10:00 a.m., from Monday to Friday and from 7 a.m. to 11 a.m., on Saturday, Sunday and public holidays. Room service breakfast is also available.
Business assistance
The team will be happy to assist you to provide printing and secretariat.
Concierges Clefs d’Or
The Concierges located in the lobby will assist you with your transport, visits, restaurant reservations, purchases, mail, sports activities or any other information about Paris.
The concierges are at your service to book beauty treatments, hairdressers, massages or sports coach, these services can be provided in your room or in our wellness room.
Credit cards
We accept major credit cards: American Express, EuroMasterCard, MasterCard, Visa.
Departure from the hotel
We ask you to vacate the room at noon. If you wish to return the room later, please contact reception in order to obtain all further information on the possibilities and possible additional costs.
Fitness and wellness area
Located on level -1, the wellness and fitness area offers a wide range of cardio-training and weight-training equipment and is accessible 7 days a week, 24 hours a day. The hammams are available from 8 a.m. to midnight.
The treatment room allows you to benefit, upon prior reservation with our concierges, from a wide range of treatments and a program combining coaching and comfort massage.
Flowers
Flowers can be delivered on request. Please contact the conciergerie to order.
Guest relations
Our guest relation department is at your service throughout your stay.
Housekeeping
The rooms are cleaned between 8 a.m. and 4 p.m. and again between 6 p.m. and 9:30 p.m. for turndown service. Please contact the housekeeper if you wish to set a specific time.
Ice cubes
For ice cube delivery, please contact the room service.
Laundry and dry cleaning
The laundry service is available seven days a week.
For same-day dry cleaning or laundry service, please contact the housekeeper before 1:00 p.m.
Items given for dry cleaning or laundry service will be returned from 8:00 p.m. You will find the laundry bag and the laundry forms in the cupboard.
For a request before 9:00 a.m., the laundry will be returned at 2:00 p.m.
For an ironing request before 12:00 p.m., the laundry will be returned at 8:00 p.m. For an express request before 9:00 a.m., the laundry will be returned at 2:00 p.m.
An alteration service is available.
Lost and found
If you think you have misplaced a personal item, please contact the housekeeper for assistance.
Luggage service
Bell staff service is available 24 hours a day. Please contact the concierge for luggage pick up or storage.
Mail and postage
The Concierges will be happy to assist you in sending or receiving your mail and delivery. If, during your stay, mail is sent to you, it will be kept at the conciergerie and a voice message will be left in your room.
Message
If your phone’s light is on, a voicemail message has been sent to you. You can listen to it by pressing the “Message” key. Written messages will be delivered to your room as soon as possible.
Minibar
A pay minibar is available in your room. Consumption is automatically charged to your bill. For any restocking, please contact the room service.
The minibar in your room can be customized to suit your preferences. Feel free to share your requests with us before or during your check-in.
Movies and music
A choice of films is offered to you on your television, 7 days a week, 24 hours a day. With a single paid access, you can enjoy the entire program for 24 hours. You will find a detailed user guide on your TV.
A selection of films can be made available to you, on request.
Non-slip bath mat
We provide you with a non-slip bath mat on request. Please contact the housekeeper.
Non-smocking room
This room is completely non-smoking, in case of non-compliance with this measure, additional maintenance costs of 200€ will be invoiced.
Pillow
We provide you with a choice of feather and synthetic pillows. Please contact the housekeeper.
Press.
Our concierge will be happy to deliver the newspaper of your choice, in your language, do not hesitate to let us know your wishes the day before for the next day.
Safe
A personal safe is available in your room. Jewelery, cash, securities and precious objects of a value greater than or equal to € 2,000 must be deposited in the safe of the front desk. Otherwise, the management declines all responsibility in the event of disappearance or theft. In addition, an individual safe is available in your room for your jewelry, cash, securities and precious objects with a value of less than € 2,000.
Service
Hotel employees are on hand 24 hours a day, 7 days a week and are trained to welcome people with disabilities. The Sofitel Paris Le Faubourg has 4 PRM rooms accessible to people with disabilities. An accessibility register is available at the front desk.
Shoe Shine
The hotel offers 24-hour shoe polishing, please contact the housekeeper. A polishing sponge is also available in the closet in your room.
Taxi
The concierges will be happy to assist you with all requests for taxis. Parisian taxis being very busy, it is recommended to make the reservation the day before, with the concierge.
Telephone
Room to room: Dial 5 followed by the room number
Outside calls: Dial 0 followed by the phone number.
Tools available to people with disabilities
A mobile access ramp is available at the entrance of the hotel, however, the interior patio is not accessible to people in wheelchairs. To make your stay as pleasant as possible, we provide remote controls and telephones with large buttons at the reception desk, as well as instruction manuals (explaining how to set subtitles on the television, or how to use the telephone, for example). A MIL (magnetic induction loop) is available at the front desk and the fire alarm is activated by flashing lights.
Translation
Please contact the conciergerie for a translation request.
Transports
Our concierges will assist you making your reservation.
Visits and sightseeing tours
The concierges will be happy to organize your visits.
Wifi
Enjoy a Wifi internet connection throughout the hotel. Whether you are in your room or in the lobby, enjoy uninterrupted internet access. Please contact the front office for any assistance.
Emergency & security
At Sofitel Paris le Faubourg, the safety of guests and teams is a priority. For this it is important for us that you devote a few minutes of your time to familiarize yourself with the following instructions. Thank you for your cooperation.
Emergency call
Hotel Security and medical emergency: Please contact the reception
Dial 0 followed by:
Police: 17
Medical emergency: 15
Fire brigade: 18
Security
A personal safe is available in your room. Jewelery, cash, securities and precious objects of a value greater than or equal to € 2,000 must be deposited in the safe of the front desk. Otherwise, the management declines all responsibility in the event of disappearance or theft. In addition, an individual safe is available in your room for your jewelry, cash, securities and precious objects with a value of less than € 2,000.
Fire protection system
A complete equipment of sprinklers, smoke detectors and fire prevention is available everywhere in the hotel.
On arrival
Check that your luggage is complete and contact the concierge for any anomalies.
The map behind your door shows the emergency exits, fire extinguishers and emergency telephones on your floor. Please familiarize yourself with the location of this equipment.
In your room
Emergency evacuation instructions are located on the back of your room door.
We recommend that you use the in-room safe for all valuables. For your safety do not share your code with anyone.
For your safety, please close the lock when you are in your room and identify all visitors before allowing them in. Verify the identity of the person through the peephole before opening. All Sofitel Ambassadors wear a pins identifying them as a member of staff.
When you don’t want to be disturbed, place the “do not disturb” sign on your door.
Leaving your room
Make sure all electrical equipment is turned off and unplugged.
Make sure your door is securely closed.
Do not give your room key to anyone.
Around the hotel
Exchange your currencies only at approved establishments and ask for a receipt.
In case of emergency
Keep calm and do not panic. Follow the emergency procedures posted on the back of your door. Do not use elevators in the event of an evacuation.
In the event of a fire, take the nearest emergency exit designated by the teams or the fire brigade. Please, follow their instructions.
Video
A video surveillance system covers the public areas of the hotel.
